Skip to content

Privacy

The minimum record required to keep the machine record useful.

Sutrace processes account information and the hardware telemetry an authorised customer chooses to connect. It does not need advertising profiles or unrelated browsing history to do that job.

What is held

  • Operator account and workspace details used for sign-in and attribution.
  • Machine, gateway, facility, telemetry and condition records configured by the customer.
  • Local interface preferences such as theme and collapsed navigation.
  • Optional product analytics and error diagnostics only after the operator grants consent.
  • Support correspondence sent directly to Sutrace.

Why

The information is used to authenticate operators, receive machine frames, show condition history, evaluate configured alerts and produce exports requested by the operator.

Customer boundary

Customers decide which authorised machines and signals enter Sutrace. They remain responsible for notices, permissions and lawful collection at their facilities.

Requests

For access, correction or deletion questions, email privacy@sutrace.io. The applicable retention, hosting region and contractual processor terms are defined for each production deployment.

Product information only. Customer-specific commitments belong in the signed order and service agreement.